FAQ
Q- Who are we?
A- A team of reliable office staff and drivers who are dedicated to get you to your appointments in a timely and safe fashion.
Q-What do we do?
A- We are a Non-Emergency Medical Transportation company, that does curb to curb pick-ups and drop-offs.
Q-Where do we service?
A- We service the Nassau and Suffolk areas. We also transport to the 5 boroughs as long as the trip originates in Nassau or Suffolk counties.
Q-What is NEMT?
A- NEMT stands for Non-Emergency Medical TRansport
Q-When does my trip need to be booked?
A- Generally your trip should be booked days prior to appointment. If needed a trip can be put in the day of if there is availability for the trip.
Q- How much time prior to my appointment do I need to schedule my trip?
A- We suggest you book your pickup time an hour prior to your appointment time so we can get you to the appointment on time and in a safely manner.
Q-What should I do if the pickup time and or location is wrong?
A- If this occurs you need to contact you insurance company or whomever set appointment for you.
Q-Do the drivers wear gloves and masks?
A- All of our vehicles have masks, gloves, Lysol or other disinfectant sprays and wipes along with hand sanitizer. We also have a plastic partition between the front and rear of vehicles for driver and passenger safety during this pandemic. And wipe down all the vehicles after every trip.
Q-Who do we transport for?
A- We transport for Nassau and Suffolk Medicaid as well as other HMO insurance companies.
Q-What are our hours of operations?
A- Office hours are from 8 AM- 6 PM. Our transport hours are from 4 Am- 9 Pm. We also have an after hours dispatcher on call.
Q-Can Additional stops be made?
A- Yes, but has to be cleared by the insurance first. For each insurance has its own rules for transportation.
